AVID & COVID-19
COVID-19 Statement (Updated 17 May 2021)
Mitigating COVID-19 transmission and exposure remains a critical element to AVID Corporation's safety strategy during the COVID-19 pandemic.
While AVID management recognizes the needs of our customers, the health and safety of AVID personnel and customer employees will remain a top priority. Customers should continue to anticipate and accommodate safety related schedule changes and/or delays in regards to deliveries and services while the COVID-19 pandemic remains a reality.
CUSTOMERS IN THE UNITED STATES: AVID COVID-19 safety policies now permit AVID employees to travel to customers within the continental United States.
CUSTOMERS IN CANADA: The Canadian government requires that non-essential visitors and workers entering the country quarantine for 14 days. Due to scheduling priorities, AVID technicians are not permitted to travel to countries/provinces that require a quarantine period. Customers in Canada requesting services are required to provide documentation indicating that the requested service is both essential to critical business needs and time sensitive. See https://travel.gc.ca/travel-covid/travel-restrictions/isolation#trans-border for more information.
INTERNATIONAL CUSTOMERS: International travel remains prohibited at this time due to quarantine requirements in most international locations. AVID management will continue to monitor and advise.
The Centers for Disease Control and Prevention has assembled comprehensive guidance for businesses to safely operate during the COVID-19 pandemic (see https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html). AVID insists that customers and partners observe these workplace safety guidelines. Services and deliveries to AVID customers that are non-compliant with CDC recommended operating guidelines will be postponed.
Supplemental AVID Guidelines
In order to keep both AVID technicians and customer staff safe, AVID requires that the guidelines noted below are understood and observed while AVID technician(s) are working onsite. If these guidelines are not or cannot be enforced at the time of service, AVID requests that the service be postponed to avoid rescheduling fees.
Section I. Safety Protocols - EXTERNAL
Part A) AVID technicians will continue to wear facemasks while working at customer facilities. For their safety, AVID requests that customer personnel working in close proximity with the AVID technician be masked.
Part B) AVID technicians will take all precautions required to mitigate infection/transmission as recommended by the CDC / WHO. For more information see https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html
Part C) Customers will share any COVID-19 mitigation policy documentation, restrictions, or plant-specific visitor health questionnaires at least 2 weeks prior to any scheduled service (and update AVID of any changes to their policies/screening). AVID technicians will comply with non-invasive customer screening procedures, and will answer all health screening questionnaires. AVID technicians will comply with customer facility COVID-19 mitigation programs, provided these programs do not prevent technicians from completing required services in an efficient and safe manner.
Section II. Safety Protocols - INTERNAL
Part A) AVID employees working at AVID Corporation and AVID Corporation visitors are required to wear proper face coverings (face-masks that fully cover the nose and mouth) at all times, regardless of their vaccination status. Visitors who have not been vaccinated (or are exempted from vaccination for medical reasons) are discouraged from visiting AVID Corporation until further notice.
These policies will be reviewed on a regular basis (updates will be posted here). If you have questions or concerns about AVID’s mitigation and prevention strategy, please contact AVID directly.
We thank our customers for their understanding and support during this challenging time.
AVID shall not be held liable for lost profits or other consequential, special, general, incidental, indirect, exemplary, or punitive damages as a result of postponing, delaying, canceling, or re-quoting services due to COVID.