COVID-19 Statement (Updated 31 March 2021)

 Mitigating COVID-19 transmission and exposure remains a critical element to AVID Corporation's safety strategy during the COVID-19 pandemic.


While AVID management recognizes the needs of our customers, the health and safety of AVID and customer employees will remain a top priority. Customers should continue to anticipate and accommodate safety related schedule changes and/or delays in regards to deliveries and services while the COVID-19 pandemic remains a reality.


CUSTOMERS IN THE UNITED STATES: Effective March 31, 2021, AVID COVID-19 safety policies now permit AVID employees to travel to customers in all states/counties within the continental United States.


CUSTOMERS IN CANADA: The Canadian government continues to require that non-essential visitors and workers entering the country quarantine for 14 days. AVID customers in Canada requesting services are required to provide  documentation indicating that the requested service is both essential to critical business needs and time sensitive. See https://travel.gc.ca/travel-covid/travel-restrictions/isolation#trans-border for more information.

ALL OTHER CUSTOMERS: International travel remains prohibited at this time due to quarantine requirements in most international locations. AVID management will continue to monitor and advise.

CDC Guidelines

The Centers for Disease Control and Prevention has assembled comprehensive guidance for businesses to safely operate during the COVID-19 pandemic (see https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html). AVID insists that customers and partners observe these workplace safety guidelines. Services and deliveries to AVID customers that are non-compliant with CDC recommended operating guidelines will be postponed.

​​Supplemental AVID Guidelines

In order to keep both AVID technicians and customer staff safe, AVID requires that the guidelines noted below are understood and observed while AVID technician(s) are working onsite. If these guidelines are not or cannot be enforced at the time of service, AVID requests that the service be postponed to avoid rescheduling fees.


Section I. Safety Protocols - EXTERNAL

Part A) Facemasks must be worn properly by all customer staff working in the room or area as the AVID technician. Face shields must be worn by the AVID technician and customer personnel during long-term interactions (such as training). Customer personnel not working directly in the lab must be properly masked and observe distance from AVID tech.  

​Part B) AVID technicians will take all precautions required to mitigate infection/transmission as recommended by the CDC / WHO. For more information see https://www.cdc.gov/coronavirus/2019-ncov/travelers/travel-in-the-us.html

Part C) General customer staff will be kept away from AVID technicians, except those personnel who will work with the AVID technician, be their contact for the entirety of the service, and/or be trained.


Part D) A documented health screening procedure that includes a temperature check must be in practice at the customer site.

Part E) Customers will share any COVID-19 mitigation policy documentation, restrictions, or plant-specific visitor health questionnaires at least 2 weeks prior to any scheduled service (and update AVID of any changes to their policies/screening). AVID technicians will comply with non-invasive customer screening procedures, and will answer all health screening questionnaires. AVID technicians will comply with customer facility COVID-19 mitigation programs, provided these programs do not prevent technicians from completing required services in an efficient and safe manner.


AVID Corporation reserves the right to postpone, cancel, or re-quote services in any state for COVID safety related reasons. Due to the often politicized, inaccurate, or misleading nature of positivity reporting, AVID will not consider testing positivity information for specific counties or municipalities.**

​​​Section II. At-AVID Screening, PPE, and Protocols

Part A) AVID employees and any permitted visitors are required to follow all required guidelines for maintaining social distancing and wearing PPE while at AVID.


​Part B) All AVID employees are required to be COVID tested every two weeks, and their results provided to AVID management. AVID employees that travel outside of the NH/ME/MA/VT area are required to be COVID tested upon their return from travel, and must quarantine until a negative test result is received.

Part D) Employees are encouraged to self-quarantine and contact their primary care physician if they experience any of the symptoms of COVID-19, or are concerned that they have been exposed. Employees exhibiting any symptoms or diagnosed with COVID-19 are required to stay at home and inform AVID management of their symptoms/diagnosis.


Part E) In order to maintain social distancing within the AVID offices, physical work ‘pods’ have been established for all employees so they can work comfortably and safely in a dedicated workspace.


Part F) All employees are required to wear proper face coverings (face-masks that fully cover the nose and mouth) at all times.


Part G) Employees are encouraged to wash their hands frequently throughout the day. Hand-sanitizer stations are setup throughout the office.


Part H) No visitors, customers, vendors, contractors, or guests are permitted entry to AVID Corporation offices without clearance from AVID management and a health screening. Cleared visitors are expected to limit their movements to a defined area, complete their work as quickly as possible, and interact with as few AVID employees as possible.

Part I) All training classes typically held at AVID Corporation have been canceled until further notice.



These policies will be reviewed on a regular basis (updates will be posted here). If you have questions or concerns about AVID’s mitigation and prevention strategy, please contact AVID directly.


We thank our customers for their understanding and support during this challenging time. Stay safe.

* To avoid confusion, politicization, or misinformation, AVID will monitor positivity reporting exclusively from the Johns Hopkins University Coronavirus Resource Center. To determine the testing positivity rate of a particular state, please visit: https://coronavirus.jhu.edu/testing/testing-positivity

** AVID shall not be held liable for lost profits or other consequential, special, general, incidental, indirect, exemplary, or punitive damages as a result of postponing, delaying, canceling, or re-quoting services due to increased COVID cases. 

© 2021by AVID Corporation

AVID Corporation
222 International Drive
Suite 195
Portsmouth, NH   USA
ph: +1 603 559 9700
em: sales@avidvision.com