AVID & COVID-19
COVID-19 Statement (Updated 6 August 2020)
Mitigating COVID-19 transmission and exposure risks is a vital element to AVID Corporation's ongoing safety strategy. Keeping AVID technicians (and customer personnel) safe during this challenging time is a critical component of this safety strategy.
If your facility is electing not to observe and/or enforce CDC recommended guidelines regarding COVID-19, please inform your AVID representative that you are postponing those services that require an AVID technician to be onsite until a mitigation program has been put in place. AVID services require that customers observe CDC guidelines regarding workplace safety (see https://www.cdc.gov/coronavirus/2019-ncov/community/guidance-business-response.html).
I. Internal - Screening, PPE, & Safety Protocols
- AVID employees are requested to follow all CDC and local state guidelines for maintaining social distancing and wearing PPE when in close contact with the public.
- A daily health screen procedure has been established for all employees entering AVID offices.
- Employees are encouraged to contact their primary care physician if they experience any of the symptoms of Covid-19, or are concerned that they may have been exposed.
- Employees diagnosed with Covid-19 are required to inform AVID management of their diagnosis.
- In order to maintain social distancing within the AVID offices, work ‘cells’ have been established for all employees so they can work comfortably and safely. Solid barriers and partitions have been installed around work ‘cells’ to prevent accidental close contact between employees.
- All employees are required to wear face coverings (face-masks) when not in their designated work ‘cells,’ or when working in close proximity to other personnel.
- Employees unable to source their own personal approved face-coverings will be supplied face-masks by AVID.
- Employees are required to wear freshly washed garments each day and maintain good hygiene.
- Employees are encouraged to wash their hands frequently throughout the day. Hand-sanitizer stations are setup throughout the office.
- High-touch surfaces (doorknobs, bathroom fixtures, countertops, work surfaces, etc.) and high-traffic areas (bathrooms, galley, entrances/exits, etc.) are sprayed with disinfectant and wiped down daily.
- Ventilation of the office has been improved by installing new fans and replacing filters.
- Employees will clean their personal work ‘cells’’ high-touch surfaces and tools daily with disinfectant.
- Sharing of employee personal tools and high-touch equipment is not permitted.
II. Internal - Visitors
- At this time, no outside vendors, contractors, or visitors (including customers) are permitted entry to AVID Corporation offices.
- All training classes typically held at AVID Corporation have been canceled until further notice.
III. External - Travel and Travel Concerns
- Travel during the epidemic is discouraged by the CDC. All non-essential field services will be postponed.
- AVID employee international travel (including travel to Canada) is prohibited at this time.
- In an effort to limit air travel, customer services will be scheduled on a regional basis in order to optimize ground travel for efficiency and productivity. Customers are requested to cooperate with AVID technicians’ scheduling suggestions in order to complete services in an efficient manner.
- AVID recognizes that packaging industry operations are essential to a functioning infrastructure during this challenging time. However, state mandated quarantine periods are a hardship upon AVID's capacity to conduct in-plant operations in a timely manner. Therefore, AVID technicians must postpone services in those states or territories that mandate a quarantine period for visitors. For those services deemed essential and/or urgent, customers must provide state approved exemption documentation for the AVID technician.
- For services deemed essential, AVID technicians will take all precautions required to mitigate infection/transmission as recommended by the CDC / WHO. For more information see
- AVID field technicians will comply with non-invasive customer screening procedures, and will answer all health screening questionnaires.
- AVID field technicians will comply with customer facility exposure mitigation programs, provided these programs do not prevent technicians from effectively completing essential services. Customers are encouraged to share any specific mitigation programs with AVID technicians before services are scheduled.
- AVID customers are required to provide AVID technicians with a safe working area while at their facility and to observe CDC guidance regarding distancing protocols and PPE during all interactions. AVID requests that customers avoid unnecessary social interaction with AVID technicians while at their facility.
- To avoid rescheduling fees, AVID management requests that customers discuss any COVID-19 related concerns that may prevent an AVID technician from entering a facility before the service is scheduled.
IV. External – Right to Refusal of Service
- Most AVID customers in the United States are deemed essential businesses by the U.S. Department of Homeland Security (see CISA memo May 19, 2020). However, certain AVID customers are located in states/counties reporting escalating numbers of new cases of COVID-19 infection.
- While AVID employees take precautions to avoid infection and transmission through the use of PPE and safe travel practices, AVID Corporation's first priority is the safety and health of AVID employees during this difficult and rapidly changing time.
- While individual customers may adopt safe practices internally, AVID technicians must still travel and interact with the public during their journey to the customer site. AVID cannot risk our employees' safety in order to conduct any service.
In order to maintain the safety of AVID employees and reduce transmission risks, AVID Corporation reserves the right to postpone, cancel, or re-quote services in those states where COVID testing positivity rates exceed 5%. AVID policy requires that services scheduled in states where COVID testing positivity rates exceed 10% be postponed until the positivity rate drops to acceptable levels. AVID shall not be held liable for lost profits or other consequential, special, general, incidental, indirect, exemplary, or punitive damages as a result of postponing or delaying, canceling, or re-quoting services due to increased COVID cases.
According to the Johns Hopkins University Coronavirus Resource Center, the following states are experiencing a positivity rate >10%:
Alabama, Arizona, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Mississippi, Missouri, Nevada, Oklahoma, South Carolina, Texas.
This policy will be reviewed on a regular basis. Please contact AVID Corporation's Director of Operations for more information.