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AVID is Hiring!

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Positions Available:

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FIELD SERVICE TECHNICIAN 

  • Do you like technical puzzles?

  • Do you like working with your hands and solving problems?​

  • Are you an experienced AVID system driver looking to fully utilize your skills?

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Position Type:

Full Time, Salaried
 

Years of Experience Req’d:

1-3 years of experience in a travel technical support role preferred. Candidates must possess strong electromechanical and computer troubleshooting skills, as well as critical thinking and critical problem-solving skillsets. 
 

Description:
AVID maintains a reputation for customer service excellence though rapid response, deep technical and industry knowledge, and effective post-sale service and support. As a customer-facing member of the Field Service team, you will travel to customer sites throughout the United States, Canada, and Latin America to provide in-plant services on AVID Corporation equipment.

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The Field Service Technician is primarily a travelling role, requiring 70% travel in a typical month. While in the field, you will  troubleshoot, repair, install, and otherwise maintain AVID’s line of test and precision measurement equipment. While in the office, you will assist the production and delivery teams with new instrument setup and qualification while providing remote phone and computer support to customers, and planning upcoming service visits. AVID places high value on a healthy work-life balance, and does not require travel on weekends. 

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Responsibilities:
Following a 3-to-4-month orientation and training phase, primary responsibilities will include:

  • Traveling to customer sites in North America, Latin America, and Europe providing maintenance, calibration, and emergency repair services at customer facilities.

  • Troubleshooting & resolving customer questions and technical support issues via calls, emails, and field work.

  • Contacting and arranging service schedules with customers and AVID support management, and making necessary personal travel arrangements.

  • Assisting with in-house production, setup, testing, and qualification of new instruments.

  • Repairing / testing customer equipment and subcomponents returned for service.

  
Job Requirements:
Successful candidates will possess critical/analytical thinking skills, a history of solving complex technical problems, and the ability to learn and apply new skills. The candidate must be self-starting, self-motivated, and adaptable to change. Service technicians work with minimal supervision in the field, and are expected to demonstrate initiative and professionalism. 

  • Applicant must be willing to relocate to the Portsmouth, NH area for consideration.

  • Applicant must authorized to work in the United States without restriction.

  • Education: Associate’s or Bachelor’s Degree and/or Significant Industry or Role Experience. Candidates with direct experience using AVID equipment are encouraged to apply. 

  • US Passport, or the ability to acquire a US Passport (some international travel is expected in this role).

  • Reliable personal transportation.

  • Strong electrical/mechanical aptitude.

  • Strong computer skills.

  • Proficiency with MS Office products and MS Windows OS.

  • English language fluency (verbal and written) is required for this position.

  • Strong written and interpersonal communication skills.

  • Excellent time and schedule management.

  • The following physical demands are representative of those that are typical of the primary functions of this position. While performing the duties of this job, the employee is required to frequently stand, kneel, squat, bend, twist, crawl, and walk; use hands to handle, or feel; reach with hands and arms; and talk; or hear. The employee must have range of motion in order to operate hand tools, e.g., ratchets, wrenches, screwdriver, hand-held power tools. The employee must be able to routinely lift and/or move up to fifty (50) pounds. Vision abilities required by this job include close vision, distance vision and ability to adjust focus.

  • Frequent travel via aircraft, shuttle buses, and rental cars with 50+ pounds of tools, equipment, and personal belongings is routine.

 

Benefits:

  • Competitive salary.

  • 2-week end-of-year holiday shutdown.

  • 20 paid vacation days.

  • Generous medical appointment policy.

  • Generous travel policy.

 

Contact:
hiring@avidvision.com (must include “FST Position” in the subject line with resume). 

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